d'Lite Healthy On The Go
  • Phoenix, AZ, USA
  • 40,000-45,000
  • Salary
  • Full Time

monthly bonus, paid time off, medical, dental, vision insurance, positive work environment


POSITION OVERVIEW:

The Assistant Manager [AM], is responsible for overseeing the operations of the restaurant and ensuring core values are carried out through execution. The AM is to be the role model for the company culture, and always exhibit the highest standards in food production and in overall guest experience, by delivering the best food and beverages, in the cleanest, most friendly and safest dining environment.

The AM reports directly to the General Manager [GM] and at times, the District Manager [DM]. The AM is accountable for executing the policies, procedures and direction provided by the GM and the DM. As a store leader, the AM must be able to perform ALL restaurant tasks as needed and ensure proper execution of company standards, policies and procedures including monitoring and maintaining the overall guest experience, and the safety and security of team members and company assets.

The AM must successfully complete and meet the requirements of all the store positions. The AM must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.

REWARD FOR MEETING OUR HIGH STANDARDS?

In return for the AM skills and dedicated effort, the AM will receive a competitive compensation package, an opportunity to thrive in a challenging, enriching and rewarding environment, with the opportunity to grow with us as we begin a period of exciting growth. The AM will be empowered to lead the team and be provided the tools to do so.

RESPONSIBILITIES:

  • Oversee day to day management of team members, shift leaders, and role model the company standards for quality service, cleanliness, product and procedure knowledge and accuracy in execution, team appearance, professionalism and sales building

  • Performs work of other team members as needed, leading by example and following standards strictly

  • Constantly conducts quality checks and follows company procedures for documentation throughout the day including but not limited to food and drink accuracy

  • Conduct and/or delegate team member training

  • Conduct inventory and ordering, and outside shopping

  • Field applications, conducts interviews/on-boarding

  • Address performance related issues and report to GM and/or DM, and conduct team member performance reviews and evaluations

  • Reconcile daily audits and receipts, overseeing sales, comps, voids, employee food, conducting blind drops

  • Deposit drops with compliant cash handling procedures

  • Addresses customer complaints and reports to GM and/or DM, performs table touches to ensure order accuracy, food quality, and guest satisfaction

  • Field equipment maintenance and service

  • Field catering inquiries, oversee process and follow up

  • Use of all company methods, systems and processes

  • Request and refer to specific Job Description Details which is a comprehensive list of tasks [but not limited to] required to successfully fulfill the position

  • Regular and predictable attendance:
    The scheduled working hours for this position may range between the days of Monday through Sunday between 5:30am and 6:30pm

KNOWLEDGE, SKILLS, EDUCATION + EXPERIENCE REQUIRED FOR THE JOB:

  • 21+ years of age
  • High school graduate
  • 1-2 years restaurant management experience
  • Prefer a college or culinary school degree, it is not required
  • Prior supervisory/leadership experience is a plus
  • Able to maintain a clean, safe and hostile free environment
  • Dependable, honest, trustworthy, possesses integrity
  • Courteous and enthusiastic
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math skills
  • Proficient with computer, tablet and smartphone skills
  • Demonstrate ability to handle multiple projects simultaneously
  • Able to establish priorities for self and others
  • Able to multitask efficiently
  • Successful completion of training certification packages
  • Proficient on Aloha POS
  • Proficient in Microsoft Excel
  • Inventory
d'Lite Healthy On The Go
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